3) Packaging usage scenario
When purchasing, using, or sorting a given product, its packaging can enhance or detract from the user experience. To ensure a positive experience, packaging needs to be accessible to as many people and groups as possible: children, left-handers, the elderly, people with reduced fine motor skills, etc.
A usage scenario is developed for this very purpose, and does the following:
- Describes possible experiences with the different levels of packaging (primary, secondary, tertiary).
- Considers the needs and abilities of users during the preparation, shipping, handling, and consumption stages.
- Includes criteria such as the readability of labels, clarity of instructions, simplicity of the opening/closing system, etc.